Analysis of user interactions with a digital health wallet for enabling care continuity in the context of an ongoing pandemic.

BACKGROUND: The onset of COVID-19 and related policy responses made it difficult to study interactive health informatics solutions in clinical study settings. Instrumented log and event data from interactive systems capture temporal details that can be used to generate insights about care continuity during ongoing pandemics. OBJECTIVE: To investigate user interactions with a digital health wallet (DHW) system for addressing care continuity challenges in chronic disease management in the context of an ongoing pandemic. MATERIALS AND METHODS: We analyzed user interaction log data generated by clinicians, nurses, and patients from the deployment of a DHW in a feasibility study conducted during the COVID-19 pandemic in Kenya. We used the Hamming distance from Information Theory to quantify deviations of usage patterns extracted from the events data from predetermined workflow sequences supported by the platform. RESULTS: Nurses interacted with all the user interface elements relevant to triage. Clinicians interacted with only 43% of elements relevant to consultation, while patients interacted with 67% of the relevant user interface elements. Nurses and clinicians deviated from the predetermined workflow sequences by 42% and 36%, respectively. Most deviations pertained to users going back to previous steps in their usage workflow. CONCLUSIONS: User interaction log analysis is a valuable alternative method for generating and quantifying user experiences in the context of ongoing pandemics. However, researchers should mitigate the potential disruptions of the actual use of the studied technologies as well as use multiple approaches to investigate user experiences of health technology during pandemics.

Travel Log Analysis Tracking System Based On Salesforce For Covid-19

This review aims to examine the writing in order to assist specialists and scientists in better understanding and dealing with the impact of Coronavirus on the tourism sector. The study examines the situations and questions created as a result of the pandemic to see why and how Coronavirus - 19 has impacted people's lives. As a result, the report identifies the qualities, establishments, and preconceptions that the travel industry should question, as well as the activities that should be made to take a step ahead. The study also looks into the considerable loss the travel sector is experiencing throughout the Coronavirus stages and proposes a solution based on the Salesforce platform to address some of the issues. This provides an overview of how the Coronavirus affects the travel business, as well as recommendations for the industry, examining and settling some of them with 'Travel Log Analysis utilizing Salesforce'. © 2022 IEEE.